Valuable insights
1.Industry-Leading Pre-Booking Solution: Amadeus Offers functions as a leading industry solution specifically designed to facilitate the pre-booking of activities for travel agents, streamlining demand management.
2.Revolutionizes Activity Management: The platform delivers a comprehensive solution that significantly revolutionizes how travel agents manage pre-booking activities, integrating effective business intelligence directly into the process.
3.Boosts Productivity Through Automation: Automated processes and innovative features enhance agent productivity substantially by replacing manual, time-consuming workarounds currently used in trip proposal creation.
4.Offers Based on Live Availability: Travel proposals generated by Offers utilize existing availability and pricing methods, ensuring that the options presented to the customer are accurate at the time of creation.
5.PNR Storage for Multiple Offers: Agents gain flexibility by storing up to 50 distinct offers within a single Passenger Name Record (PNR), providing extensive choice for the traveler.
6.Dynamic Pricing and Availability Refresh: The system allows for the pricing and availability information associated with stored offers to be refreshed at any moment, guaranteeing data currency for servicing.
7.Post-Departure Servicing Capability: A single, consolidated view of customer travel options facilitates quick servicing, even offering relevant alternative trip proposals available after departure for disruptions.
8.Customizable Offer Notification Formats: Stored offers can be exchanged via pre-formatted emails available in HTML or PDF format, supporting translation into 31 different languages for global reach.
9.Traveler Access via Mobile Tools: Travelers benefit from transparency by accessing their dynamic travel proposals through applications like Check My Trip by Amadeus and Emma by Amadeus.
10.Data Fuels Business Intelligence Reporting: The stored travel data is instrumental in generating detailed reports for operational needs and business intelligence concerning pre-booking behavior and emerging trends.
11.Wide Platform Integration Availability: Access to Amadeus Offers is provided across multiple channels, including Emma Selling Platform, Amadeus ePower, consolidators, and Amadeus Web Services for cross-channel optimization.
12.Maximizes Revenue and Productivity: The solution creates exceptional synergies in the sales process, helping businesses maximize productivity, increase revenues, and develop new revenue-generating opportunities.
Introduction to Amadeus Offers Functionality
Amadeus Offers stands as an industry-leading solution engineered to facilitate the pre-booking of activities for travel agents. It delivers a comprehensive demand management solution that fundamentally revolutionizes pre-booking activity management. This system is designed to integrate seamlessly into the existing booking flow, offering significant advantages to both the business operations and the end customer experience.
delivering effective business intelligence
Productivity Gains Via Automation
The platform achieves improved productivity by implementing automated processes and innovative features that directly replace time-consuming workarounds. This results in a significant time saving on existing trip proposal processes, streamlining daily operational tasks for agents.
Offer Creation, Storage, and Flexibility
Offers are generated utilizing existing availability and pricing methodologies, and critically, these proposals are stored directly within a passenger record. This centralized storage provides a clear, single view of the customer's travel options, consolidating air, hotel, and car content in one location.
Content Scope and Capacity
The system supports offers for standard content such as air, hotel, and car bookings, including some major light ticketing carriers. Furthermore, it accommodates extended offers for content sourced outside the native Amadeus environment.
- Store up to 50 offers per PNR.
- Refresh pricing and availability dynamically.
Customer Communication and Access
The single view of customer travel options facilitates quick and easy servicing, even accounting for last-minute changes or disruptions occurring after departure. Stored offers can be exchanged directly with travelers through a customizable, pre-formatted email notification.
Notification Features and Decision Making
This notification includes all reservation details, precise pricing information, and a summary of the fare conditions. The notification presents clear information designed for quick decision-making and can be sent in either HTML or PDF format, supporting translation into 31 languages, which simplifies customer follow-up.
Traveler Self-Service Options
Travelers themselves gain access to these offers utilizing tools such as Check My Trip by Amadeus and Emma by Amadeus, providing them with a transparent and dynamic view of their travel proposals.
Integration and Business Intelligence Benefits
The storage of comprehensive travel data enables the generation of detailed reports crucial for operational needs and business intelligence. These reports focus specifically on pre-booking behavior and identifying emerging trends within customer purchasing patterns.
Overall Business Impact
Amadeus Offers brings exceptional synergies to the sales process, allowing businesses to maximize productivity and increase revenues. This is achieved by streamlining time-consuming activities and developing new revenue opportunities through better customer engagement.
Enhance customer satisfaction and retention providing transparent and dynamic customer follower and support
Questions
Common questions and answers from the video to help you understand the content better.
How does Amadeus Offers improve productivity for travel agents?
Amadeus Offers improves productivity by automating processes and implementing innovative features that replace time-consuming workarounds typically associated with existing trip proposal creation.
What types of content can be included in an offer generated by Amadeus Offers?
Offers can include content for air, hotel, and car bookings, encompassing major light ticketing carriers, as well as extended offers for content sourced externally from Amadeus systems.
How many offers can be stored within a single Passenger Name Record (PNR)?
The system allows travel agents the flexibility to store up to 50 distinct offers within a single Passenger Name Record (PNR).
In what formats can the customer offer notification be sent?
The offer notification, which summarizes reservation details and pricing, can be sent to the traveler in either HTML or PDF format.
Which platforms allow travelers to view their stored travel proposals dynamically?
Travelers can access their stored travel proposals transparently and dynamically through applications such as Check My Trip by Amadeus and Emma by Amadeus.
How does stored travel data support business intelligence efforts?
Stored travel data enables the generation of specific reports used for operational analysis and business intelligence regarding pre-booking behavior and market trends.
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